Our cancellation policy

Please note that any appointment changes/cancellations within the 24 hour period will incur the full service fee. For any booking changes, please contact us via WhatsApp on 07761 915097.

Cancellations made via email, iMessage or voicemail are not valid.

Preferred therapists

While we will always do our best to accommodate requests for a preferred therapist, we cannot guarantee that you will be seen by the same therapist for every appointment. Therapist availability may vary depending on schedules and bookings.

Please be assured that all of our therapists are fully qualified and trained to the same high standard, ensuring you receive a consistent and professional service regardless of who performs your treatment.

Soak-offs

Please note that the removal of existing nail products is time-dependent and requires additional appointment time. If you currently have gel, acrylic, BIAB, or other nail products on your nails, please ensure you select the correct removal option when booking so we can allow enough time for your service.

Expired gift vouchers

Our gift vouchers are valid for 6 months from the date of purchase. We appreciate that circumstances can change, but unfortunately we’re unable to process vouchers after their expiry date.

Nail design

Please note nail designs require extra time and must be added when booking your appointment. If nail art hasn’t been booked in advance, we may be unable to do it on the day.